If you wish for an exchange, please fill out a returns form with the requested items and include it in the parcel.
If you do have any additional questions, or ask for assistance please contact us at firstname.lastname@example.org. If you already placed an order on our website, please provide your order number and full name in your email so we can help you as soon as possible.
Returns Form - click here!
- Item must be returned within 14 days from the day you've received your order, transit times are notincluded within this time
- Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request
- Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) - if the returns item fails this test, they will be returned back to you
- We cannot accept underwear or socks for hygiene reasons - no exceptions
- Items covered in animal/human hair will notbe accepted
- If you've asked for an item which is more expensive than your return, the item will be refunded and you'll need to place a new order online
- All items are thoroughly inspected before any action is taken
- Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet
- Any items bought in conjunction with a offer (e.g. 2 t-shirts for $XX) can only be returned to exchange for a like-for-like item, unless all items in included in the offer are returned
- All exchanges are sent out on a standard service
- Shipping costs are non-refundable
- Returns that is not approved will be charged with additional $15 to be send back to the costumer.
- The returned parcel is the customers responsibility up until Wild Purpose has acknowledged that the package has been received into our warehouse
- Our returns address is:
Wild Purpose Handelsbolag
Any returns received without a returns form included in the package will be contacted by email. Please get back to us on what kind of return you would like.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
In the unlikely event you have received a defective item, please contact us immediately with the following information:
- Your order number
- Which item is damaged
- A description
- Photographic evidence
If you parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.
All claims for parcels arriving damaged must be made within 14 working days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back.
Any items purchased at an exhibition can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund.